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Employment Opportunities

Customer Support Representative


Jonoke is seeking customer support representatives. Jonoke is a solution oriented company, looking for people who are of a similar mind. The successful candidate will work with our team of CSRs, who provide support to clinics and hospitals around the world. We are seeking people who are articulate, speakng English well and without a strong accent, so people on the phone will be able to understand. The ability to write clearly for documentation and for communications with the client is very important. Good typing skills are a must for completing the job tasks. Good analytical skills and the ability to communicate and build relationships over the phone is key to success in this position. Jonoke provides 3 weeks of training to get the successful candidate up to speed, then weekly training to keep up with the ever evolving JonokeMed™ family of products. The candidate will work in a team environment, where everyone is solution oriented. This is not the normal help desk position where you follow a script: you will have a sophisticated knowledge base to assist you, but the goal is providing a solution to the end user, not just answering the phone. This is an entry-level position. A successful and motivated CSR can eventually travel around the world, performing installations and speaking at national conferences, in addition to other opportunities within Jonoke. We have 3 levels of support staff; therefore, there is room to grow within our support team.

Attending weekly training sessions will be foundational to keeping up with the quickly evolving JonokeMed™ suite of soltuions.


Open July 2009.

Application Developers


Jonoke is seeking highly motivated, energetic applications developers to work with our team of experienced developers to generate the next major release of JonokeMed™. Jonoke uses an extreme programing methodology: strict naming conventions, test-driven development and peer review are all adhered to. We work in an environment where documentation is a must and a development environment that meets ISO 9000:2000 standards. We are building a multi-lingual product to be delivered by local resellers around the world. Jonoke is building an application that will support thousands of concurrent users, in a mission-critical environment. This is a fantastic opportunity to work with a team on critical and very beneficial solutions. There is a real sense of achievement knowing there are hundreds of thousands of patients everyday who count on the software that you and your team built. If this sounds like your type of development shop, then come join our innovative, world-leading team.


Duties of this position include:
- Reporting to the Development Manager
- Documenting all your work as per corporate policy and guidelines
- Record your work time as per corporate policy
- Program solutions as directed

Attending weekly training sessions will be foundational to keeping up with the quickly evolving JonokeMed™ suite of solutions. The training sessions can be attended remotely if needed.


Qualifications
- Experience with the 4th Dimension development environment would a huge asset but is not required
- Experience with SQL, XLIFF, 4D v11, AJAX, JSON, HL7, XML, and iPhone SKD are an asset
- Work well in a challenging and rapidly changing environment
- Work well with minimal structure and high expectations
- Work well within a team environment with professionals of other disciplines
- Ability to prioritize and manage multiple projects and deadlines


Location of Employment
The right person can work from anywhere in the world, though preference will be given to those with the same skills who are local. There are incentives for Jonoke in terms of taxes if the person works from within Canada.


Open July 2009

Web Developer


Jonoke is seeking a highly motivated, energetic web developer to work within a team environment of experienced application developers, support team and video creators. The team will create a Web 2.0 website with dynamic links to our internal data base system.


Duties of this position include:
- Providing technical expertise, development, maintenance and support of web site and web applications
- Researching and working with new technologies as directed
- Developing web pages to support mobile devices specifically, as well as regular webpages

Attending weekly training sessions will be foundational to keeping up with the quickly evolving JonokeMed™ suite of solutions.


Qualifications:
- Work well in a challenging and rapidly changing environment
- Work well with minimal structure and high expectations
- Work well within a team environment with professionals of other disciplines
- Must have experience with PHP4, XHTML, HTML
- Must have hands-on experience with CSS and Ajax (strong CSS skills)
- Hands-on experience with web-database integration
- Demonstrated talent for good design and, specifically, for website design
- Strong communication and interpersonal skills
- Ability to prioritize and manage multiple projects and deadlines
- Proficiency with raw HTML editing, Dreamweaver and Adobe web suite


Open July 2009

Technical Writer — Medical RFP Writing Expertise


Jonoke is seeking a person with excellent writing skills, and with specific experience writing and/or reviewing EMR Medical RFPs. He or she is a word-smith, and knows how to write in proper Canadian English. On initial employment, he or she will start building a database of responses to past EMR RFP questions. When specific RFPs need responses you will be expected to coordinate Jonoke's response and to ensure that it is excellent. The reality of Canada's EMR world is that the Government of Canada and the various provinces are controlling medical IT system entry. RFP writing is more important in getting in the door than proven experience, skills and an excellent system. Therefore, this position is considered key to the success of Jonoke. For the right person Jonoke will consider a contract position.


Duties of this position include:
- Working in a team environment to write appropriate and precise responses to RFP questions
- Ensuring that every item is responded to within an RFP, with nothing left out or poorly responded to
- Researching, and eliciting information from the Jonoke team, to determine appropriate responses to RFP questions
- Making recommendations to Jonoke on how we could meet the expectations of reviewers of the RFPs

Attending weekly training sessions will be foundational to keeping up with the quickly evolving JonokeMed™ suite of solutions.


Qualifications:
- Exceptional technical writing skills, with specific emphasis on responding to RFPs and knowing what reviewers are looking for
- Ability to edit and proof others' input for inclusion in your final product
- Strong attention to detail
- Work well in a challenging and rapidly changing environment
- Work well with minimal structure and high expectations
- Work well within a team environment with professionals of other disciplines
- Strong communication and interpersonal skills
- Ability to prioritize and manage multiple projects and deadlines
- Proficiency with word processors and familiarity with Microsoft Excel


Open July 2009

Installation Coordinator


Jonoke is seeking an installation coordinator. This person will be responsible for taking over at the point of contract-signing through to the end of the installation and training of users. He or she will need to have active and constant communication with the client through the whole process and develop a keen understanding of technology, JonokeMed™ features, how a a medical facility works (clinics / hospitals) and how JonokeMed™ meets varying needs. The coordinator will also communicate with the client's installation team lead, ensuring that all plans are scheduled and implemented on time.


Duties of this position include:
- Reporting to the Support Manager
- Documenting all your work as per corporate policy and guidelines
- Recording your work time as per corporate policy
- Communicating verbally and in writing with the client to answer questions, provide Change Management Services and schedule all services and hardware
- Co-ordinating your work with the Sales Manager and Support Manager to ensure superb service and an excellent installation experience for the client
- Understanding the JonokeMed™ contract, schedules, license fees, procedures and ISO-9001 processes as they apply to Jonoke
Attending weekly training sessions will be foundational to keeping up with the quickly evolving JonokeMed™ suite of solutions.


Qualifications
- Use of scheduling software (i.e. FastTrack Scheduler) to provide graphical and highly organized installation plans
- Experience installing JonokeMed™ at various clinics to understand implementations, training and hardware setup
- Experience supporting JonokeMed™
- Work well in a challenging and rapidly changing environment
- Work well with minimal structure and high expectations
- Work well within a team environment with professionals of other disciplines
- Strong communication and interpersonal skills
- Ability to prioritize and manage multiple projects and deadlines
- Jonoke level 2 support experience
- Proficiency with word processors, JERMS and JonokeMed™


Open July 2009.

Medical Billing Specialist


Jonoke is seeking a highly motivated Medical Billing Specialist. The successful candidate will use his or her experience as a billing specialist to assist JonokeMed™ users. This is an exciting environment where he or she can take a current skill set and knowledge and assist billing staff across Canada, the USA and around the world. The Medical Billing Specialist will be part of a team of experts providing exceptional support and training to new and existing users of JonokeMed™. He or she will also be a valued part of our development team, advising on adding new billing and work-saving features to the billing process. If you have ever wanted to have input and control over the billing software you have used, then this is your opportunity to be right in the middle of the whole process.


Duties of this position include:
- Training JonokeMed™ users to perform their medical billings
- Assist the Jonoke support team with billing questions from our user base around the world
-Prepare training materials, using presentation software, to be used for training JonokeMed#8482 users

Attending weekly training sessions will be foundational to keeping up with the quickly evolving JonokeMed™ suite of solutions.


Qualifications:
- Candidate will ideally have used multiple billing software solutions
- Minimum of 5 years of medical billing experience
- Demonstrated knowledge of home province's electronic billing rules
- Experience billing for many different specialities, including GPs
- Billing with JonokeMed™ is a definite asset
- Work well within a team environment with professionals of other disciplines
- Strong communication and interpersonal skills
- Proficiency with word processors and familiarity with PowerPoint or Keynote


Open July 2009

Positions Filled

Corporate Communications Specialist


Jonoke is seeking a highly creative individual with proven writing experience. He or she will report to the CEO but work with all departments to ensure clear, consistent communication from all departments within Jonoke to intended audiences. This person will also coordinate and assist in executing various surveys to ensure we are meeting customer needs and communicating effectively.


Duties of this position include:
- Working with a team to design and develop major communicaitons pieces for multiple media, including print, web and video
- Ensuring consistent and appropriate wording for all corporate communications in all media
- Ensuring formal communications via the main web site and advertising
- Developing a more informal tone for a weblog presence
- Proofing and editing all corporate communications
- Working with other departments and the CEO to develop standard communications style, language and format
- Researching for articles and then writing a monthly newsletter for Jonoke Clients on topics of interest to them.

Attending weekly training sessions will be foundational to keeping up with the quickly evolving JonokeMed™ suite of solutions.


Qualifications:
- Post-secondary degree in English, Communications, Marketing or Public Relations
- Keen understanding of the English language and cultural differences
- Exceptional writing skills, including strong editing and proofing skills
- Strong attention to detail
- Ability to design writing courses and then train coworkers on the topic of writing
- Work well in a challenging and rapidly changing environment
- Work well with minimal structure and high expectations
- Work well within a team environment with professionals of other disciplines
- Strong communication and interpersonal skills
- Ability to prioritize and manage multiple projects and deadlines
- Proficiency with word processors and familiarity with Adobe InDesign


Open July 2009 — Filled August 2009

Training Specialist (multiple media formats)


Jonoke is looking to hire a person who has good writing skills, a keen understanding of how to train users of software and experience creating various forms of training materials and deliveries of training. He or she is a word-smith and knows how to write in proper Canadian English. This is an exciting opportunity to create training materials in various formats, which include manuals, tech notes, contextual help, video, pdfs, and web-based media. The successful candidate will get to work in an exciting, forward-thinking group of professionals that strives for the highest levels of customer satisfaction and use of the products we deliver. The Training Specialist will have the opportinuty to use modern tools to create training materials in various media formats.


Duties of this position include:
- Working in a team environment to write scripts, marketing materials, training materials and communications to our customers.
- Assisting in the creation of user training materials in various media formats, including print, video, web and in person.
- Researching responses by users to training materials and assisting in improving both content and delivery of training.
- Assisting ini crafting Jonoke's response for specific RFPs.

-Attending weekly training sessions will be foundational to keeping up with the quickly evolving JonokeMed™ suite of solutions.


Qualifications:
- Post-secondary degree in English, Communications, Marketing or Public Relations
- Keen understanding of the English language and cultural differences
- Exceptional writing skills, including editing and proofing skills
- Strong attention to detail
- Work well in a challenging and rapidly changing environment
- Work well with minimal structure and high expectations
- Work well within a team environment with professionals of other disciplines
- Strong communication and interpersonal skills
- Ability to prioritize and manage multiple projects and deadlines
- Proficiency with word processors and familiarity with Adobe InDesign, Keynote or PowerPoint and FinalCut Pro Studio


Open July 2009 — filled August 2009

Medical Software Sales


Jonoke is seeking highly motivated, energetic sales people to work within a team environment of experienced application developers, support representatives and experienced sales people. This person should have a Bachelor's degree, and experience working in the medical world. He or she must have the ability to learn software applications quickly, assess potential client's needs and provide practical and real solutions. Jonoke does not sell vapour ware, so we are not looking for someone who makes realizable promises, unlike some other vendors' sales people do: whatever we promise, Jonoke delivers. This person will be expected to travel within his or her region of responsibility and keep up on the latest JonokeMed™ solutions and features. Attending weekly training sessions will be foundational to keeping up with the quickly evolving JonokeMed™ suite of solutions.


Open July 2009 — filled August 2009



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