JonokeMed™: Support

What is JonokeMed™?

Advantages

The MediFile Solution

The JonokeMed™ G.U.I.

Support

Electronic Medical Records

The Paperless Office

Technology

Security

Each JonokeMed™ system includes a yearly Support Agreement. This Agreement provides you with ongoing technical assistance, much like a service warranty.

What does your support dollar really get you? With many software vendors, a support agreement will barely 'open the door' to you, to get help with the application you purchased from that vendor only. You would frequently be calling any number of companies as you attempt to trace a problem to its source.

Jonoke does more for JonokeMed™ users.

Our support staff are versed in the complete JonokeMed™ system. This includes the hardware, networking, peripherals, etc. which are part of what makes JonokeMed™ the powerful solution it is. In order to keep this system working optimally, we are there to help you resolve technical issues as they happen.

The Complete JonokeMed™ Solution uses Jonoke's recommendation of hardware and infrastructure, based on more than 10 years of development and proven clinical usage. It comes with our guarantee that the system will work – period. You can rely on our combined expertise for timely troubleshooting, helpful hints, and worry-free office automation.

Customized Support Options

Jonoke gives you a number of options for your level of support, which you can customize according to your needs. There are agreements ranging from minimal support through to complete system management.

You may elect to have Jonoke install and configure the hardware, networking, and communication systems for your office, in order to take advantage of the maximum service guarantee. Jonoke can ensure your system operates at peak efficiency by selecting specific hardware based on our experience. By relying on Jonoke's expertise, you are assured the most stable and supported system.

You do have the option of purchasing hardware based on your own preferences, while you may still choose to have Jonoke (and not another vendor) perform the actual setup and configuration. However, these options do limit what Jonoke will guarantee.

Complete Solution

Your JonokeMed™ purchase includes the software and complete setup. Jonoke selects and orders the necessary hardware, installs and configures the system and networking.

Guarantee: Any problems in the first 30 days resolved; consultation for future hardware/network issues.

Setup Only

Your JonokeMed™ purchase includes the software and complete setup. You select and purchase hardware and networking.

Guarantee: Any problems with the JonokeMed™ software or server in the first 30 days resolved; consultation for future hardware/network issues.

Software Only

Your JonokeMed™ purchase includes just the software. You select and purchase hardware and networking, and arrange for setup and configuration.

Guarantee: Any problems with the JonokeMed™ software in the first 30 days resolved; consultation for future hardware/network issues.

In any case, Jonoke always recommends you contact us first for advice on how to proceed with support issues. It is by working closely with you and any other vendors that Jonoke is able to better ensure you have a system that works properly.